Subprocessors
Effective Date: September 29, 2025 • Contact: privacy@mailopened.com
1) Overview
We engage third-party subprocessors to help us deliver the Service (e.g., hosting, email delivery, analytics, support). Each subprocessor is subject to contractual obligations to protect personal data.
2) Current Subprocessors
| Vendor | Purpose | Data Categories | Primary Location(s) |
|---|---|---|---|
| Cloud Infrastructure Provider(s) | Compute, storage, networking | Account data, Customer Data (at rest/in transit) | TBD by deployment region |
| Email Delivery/DNS Provider(s) | Email routing, DNS, domain services | Recipient metadata (as configured), service logs | TBD |
| Support/Ticketing Tool | Customer support & issue tracking | Account contact data, case details | TBD |
| Error Monitoring/Logging | Application health & diagnostics | Event logs, pseudonymous identifiers | TBD |
| Analytics (first-party) | Product analytics (consent where required) | Pseudonymous identifiers, usage metrics | TBD |
Note: Replace “TBD” with your actual vendors and regions before launch.
3) Changes & Notifications
We will update this page for new or replaced subprocessors. Where required, we will provide prior notice so you can object on reasonable grounds and we can work toward a solution.
4) Security & Contracts
Each subprocessor is assessed for security posture and privacy practices. We require terms no less protective than those set out in our DPA, including confidentiality and incident reporting obligations.